The supplier will send the products to the distribution warehouse, from where the products will go, whose final destination will be the address that the buyer establishes. Each time an order is sent, the buyer will receive an email.
The transportation expenses will be at the buyer's expense.
The purchase order corresponding to the order will be available in Alfombra Roja, once the payment is confirmed, which can be viewed through the link: "My Orders", from the issuance of the email. This original purchase order includes delivery costs and VAT.
Alfombra Roja will ask its customers to choose the place of delivery, having to specify their address, office or center where they want the product delivered. The delivery time ranges between 24 and 72 business hours.
Alfombra Roja will inform the customer of the delivery of the order from the distribution warehouse, by sending an email.
Each delivery is considered made from the provision of the product to the customer by the carrier, materialized by the control system used by the carrier. It is up to the recipient to check the order at the time of delivery and then make all reservations and claims that appear justified, including the possibility of rejecting the package, if it had been opened or if it has obvious signs of deterioration.
Reservations and complaints should be directed to Alfombra Roja by email to the address that will be found on the Alfombra Roja page.
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